THE 147th & BROOKVILLE HOME PROMISE
Don't Love It...You're Free To Return It.
If you don't love it, return it. 1&B is committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days of time of shipment and receive a refund for the price of the product excluding any shipping fees (see return/refund exceptions below). Original shipping charges (paid by you or 147th & Brookville as a part of Free Shipping) are non-refundable and will be deducted from the refund.
Shipping charges will not be refunded. 147th & Brookville does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees.
HAVE QUESTIONS?
Please send us an email at support@147thandbrookville.com or use our contact page.
Returned items must meet these requirements:
- Returned within 30 days of shipment date.
- In original packaging, in original condition and free of stains and damages.
- Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise.
Return/Refund Exceptions:
- Requests for return/refund for information that is written in the description of the product will only receive store credit.
- Canvases, Candles, & Oils are made to order and are non-refundable. Cancellation request can be made within 24 hours of purchase. If you have any quality issues with your item, please contact us.
- Furniture - If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the shipment date, with proof of purchase. Note that returns or exchanges are not accepted for final-sale items, special orders, items that have been installed, items no longer in their original packaging, and other items listed below. Other exclusions may apply. Contact us for details. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. 1&B reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Returns will not be accepted for the following reasons - item too large, wrong dimensions, incorrect fit, etc. We encourage you to reach out to our Customer Care Team for any questions or concerns you may have before placing your order.
- Promotions/Sales - All promotions and sales are final. No price adjustments will be granted for previous purchases. Promotions cannot be combined with other discounts or offers.
Customs & Duties: Customer is responsible for paying any additional custom taxes or charges by your government or post office.
Return Processing time: Once we have received your package, your return will be processed within 4-7 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges (paid by you or 147th & Brookville as a part of Free Shipping) are non-refundable and will be deducted from the refund. We do not provide return shipping labels so please make sure the information is accurate when you send it. Customer is responsible for paying all shipping cost to return items back to 147th & Brookville . Any item that is returned more than 30 days after shipment will not eligible for a refund. Any item returned damaged is not eligible for a refund, customer will be responsible for paying shipping cost to have item returned. Unclaimed items will be discarded after 15 days.
BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE SO YOU HAVE PROOF OF RETURN.
Store credit: All credits will be issued by coupon code. Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due.
Shipping: Shipping times are approximate and depends on where your country is located, your postal office, and custom practices. Your order might be shipped in multiple shipments for us to optimize shipping and delivery times. Returned packages that is not the fault of the sender can be resent at the expense of the customer. Refunds for returned packages that is not the fault of the sender will be issued in full less the expense of the shipping costs incurred by the sender.